- General Terms & Order Rules
1.1 Eligibility: You must be at least 18 years old or the legal age of majority in your region to place an order on our store.
1.2 Order Confirmation: After successful payment, you will receive an official order confirmation email containing your order number, product details, shipping address, and estimated delivery time. This email serves as valid proof of your purchase contract.
1.3 Order Modification & Cancellation: Customers may modify or cancel unpaid orders freely. For paid orders, cancellation is allowed before shipment. Once the package is dispatched, order cancellation is no longer available, and you need to follow our return policy after receiving the goods.
1.4 Manual Order Check: We reserve the right to verify order information, including payment authenticity and address validity, to prevent fraudulent transactions. Suspicious orders may be suspended or canceled with full refund processed. - Pricing & Payment Policy
2.1 Price Standard: All product prices displayed on the website are final prices, excluding international shipping fees and possible local import duties/taxes. We reserve the right to adjust product prices at any time without prior notice, but price changes will not affect confirmed paid orders.
2.2 Accepted Payment Methods: We support mainstream global payment methods, including credit cards, debit cards, PayPal, and other official third-party payment channels. All transactions are encrypted and secure.
2.3 Transaction Security: We do not store your full payment card information. All payment processes comply with international payment security standards to protect your financial privacy.
2.4 Tax Responsibility: For cross-border orders, local import duties, customs fees, and related taxes incurred in the destination country/region shall be borne by the customer. We will not be responsible for tax deductions or customs clearance delays caused by local policies. - Shipping & Delivery Policy
3.1 Processing Time: All orders will be processed and shipped within 1–3 business days (excluding weekends and local public holidays) after payment confirmation.
3.2 Delivery Time: Standard international shipping takes 7–20 business days, depending on destination country, logistics efficiency, and customs clearance progress. Peak seasons or customs inspection may cause slight delays, which do not support compulsory refund applications.
3.3 Shipping Scope: We currently support delivery to most European countries and the United States. Customers shall ensure the accuracy of the shipping address; we are not responsible for delivery failure caused by incorrect address, unreachable location, or customer missed pickup.
3.4 Package Tracking: After shipment, we will send a tracking number via email. Customers can check real-time logistics status through the official logistics website.
3.5 Lost & Damaged Package: If the package is confirmed lost or severely damaged during transit, we will provide free reshipment or full refund after verification. - Return & Refund Policy (14-Day Consumer Right Standard)
This policy strictly complies with EU 14-day cooling-off rule and US FTC consumer protection regulations.
4.1 Return Eligibility: Customers have the right to apply for returns within 14 calendar days after receiving the products. To be eligible for return, items must be unused, unwashed, intact, with original packaging, tags, and accessories complete, and resalable condition.
4.2 Return Exceptions (Non-Returnable Items): For hygiene and safety reasons, the following items do not support unconditional return: sealed personal care products, opened cosmetics, custom/personalized products, digital downloadable products, and perishable goods.
4.3 Return Shipping Fee: Defective, wrong, or missing items: We bear all return and reshipment shipping fees. Unconditional personal reason returns: Customers bear return shipping costs.
4.4 Refund Process & Time: After we receive and inspect your returned items, we will process the refund within 14 working days. The refund will be returned to your original payment account. The actual arrival time depends on your bank’s processing cycle (usually 3–14 days).
4.5 Partial Refund Rule: Products with obvious man-made damage, missing accessories, or damaged original packaging may only receive partial refund or be rejected for return. - Product Description & Disclaimer
5.1 We strive to ensure that all product pictures, descriptions, sizes, and parameters on the website are accurate. Due to dif
